Current Opportunities

We are seeking a COO/Deputy Director who will work side-by-side with the CEO/Director to advance MAG’s mission. Candidates should be action-oriented, entrepreneurial, flexible, an outstanding communicator, and have an innovative approach to operational management. They should have the ability to lead and build the capabilities of a driven, bright, diverse team, and have the personal qualities of passion, humility, integrity, a positive attitude, and the ability to self-direct.

To apply for this position, you must submit your application online at the following website: https://rochester.edu/people/applyonline/index.php 

In the search bar at the top of the page, enter the following job code: 251725

Compensation range: $120,640 - $180,939

Position Description
Reporting to and working in partnership with the Director and CEO, the Deputy Director and COO will lead all operations and will have the following overall responsibilities:

• Serve as the leader of the organization’s day-to-day operations
• Provide for all staff a strong day-to-day leadership presence
• Identify best practices and improve internal systems with an eye toward future needs and budget realities
• Mentoring, coaching; visible, approachable sounding board/resource, and serve on several board sub-committees
• Facilitate MAG’s continued growth and fulfillment of its mission

In the Director/CEO’s absence or unavailability the COO/Deputy Director provides guidance and support to all Museum Departments, as well as the MAG Council and MAG Board of Managers (BOM). The Director travels approximately 25% of the time.

Strategic Plan Champion
Work with Director and BOM to oversee creation of strategic plan. Guide work of strategic planning consultant. Coordinate efforts of various BOM strategic planning groups.
• Direct creation of supporting strategies such as Facilities Master Plan, Technology Plan, and Space Study.
• Implement new processes, systems, and approaches to achieve plan initiatives.
• Produce and implement metric for measuring success throughout the organization
• Report progress to Director, BOM, and MAG staff
• Plan for creation of subsequent Strategic Plans so that there is always an active plan in place.

DEAI Champion
Implement DEAI measurements, training for staff and volunteers.
• Work with Director to lead efforts to build a MAG culture of anti-racism. 
• Connect with community and develop resources that build relationships and support MAG’s DEAI efforts.

Board Committees
Liaison for the Finance Committee of the BOM. Coordinate meetings, activities, and reporting to the general Board.
• Liaison for the Technology Committee of the BOM. Coordinate meetings, activities, and reporting to the general Board.
• Give input on meeting agendas for BOM and Executive Committee.
• Assist with preparation of BOM and Executive Committee presentations.

The COO leads and manages the organization’s business operations and the directors/department heads who have the following responsibilities:

Financial
Overseeing budgeting and business planning activities for all areas of MAG for annual budget that ranges $9 – 11M. In coordination with Finance and Administration staff of the Museum and the University, develop annual operating, capital, program, and project budgets. Set financial strategy for the Museum.
• Lead organizational budgeting process
• Set annual goals for revenue, expenses, and overall budget performance
• Present annual budget to the Finance Committee for approval
• Monitor the implementation of the budget and oversee financial analysis and forecasting throughout the fiscal year
• Support and advise the CEO in decision making
• Oversee reporting and monitoring of organizational performance metrics
• Review and analyze financial reports
• Ensure relevant financial data is presented to CEO, senior management, and Board

Human Resources
Direct and oversee staffing in coordination with operational objectives. Instill a human capital development and “coaching” culture within MAG; upgrade human resources functions and improve employee relations and communications, performance evaluation, and recruiting for a staff of approximately 50 full time and 90 part time/TARs.
• Oversee recruitment, hiring, and compensation
• Upgrade and manage professional training and development programs
• Retention strategies
• Establishment of annual budgets for compensation
• Monitor and evaluate staff utilization efficiency
• Develop policies and programs that foster good internal communications

Guest Services
Direct and oversee Guest Services in the Museum.
• Assure that Guest Services Staff and volunteers deliver a superior experience to guests of the museum while protecting our art and property.
• Offer ongoing training and development to front lines staff.
• Explore opportunities to attract tourism to the Museum through group tours, hotels packages, and reaching out through various community groups.
• Advise on museum décor, layout, wayfinding, and upkeep to maximize visitor experience

Facilities
Direct and oversee MAG Facilities & Security
• Consult with and advise Director of Facilities in day-to-day maintenance and repair of MAG physical space indoors and out.
• Assure that MAG is prepared for emergency situations with clear policies and procedures that protect the art, staff, and guests. Coordinate with the University of Rochester and be sure that MAG is represented at University emergency workgroups.
• Advise on capital projects and new purchases.
• Assure that Security Ambassadors deliver a superior experience to guests of the museum while protecting MAG’s art and property.
• Offer ongoing training and development to Security Ambassadors 

Technology
Direct and oversee department that serves all aspects of Technology at MAG.
• Support desktops/laptops for all MAG employees
• Support all internal technology systems such as POS, Embark, EMS, CRM, and Creative Workshop online.
• Support MAG facility technological needs such as security systems, cameras, and general mechanicals.
• Assist curators with media arts equipment and presentations. Purchase equipment for the exhibition and work with artists to maximize the presentation of the work.
• Design and deliver all technology training for MAG staff.

Earned Income
Direct and oversee departments that supply approximately $500–600K earned revenue for the museum. Establish best practices for each area and ensure all opportunities are developed for current or new endeavors. 
• Events rental/Clothesline
• Admissions
• Gallery Store
• Restaurant
• Creative Workshop

Miscellaneous
• Legal Agreements—In coordination with UR Legal, oversee MAG contracts and MOUs. 
• UR Committees—Serve on various committees such as Communications Strategy Committee, University Management Team, and Presidential Search Committee for Staff

Key Qualifications
Must believe in the core values of MAG and be driven by the mission; have leadership skills that demonstrate both knowledge and accountability; be action-oriented, entrepreneurial, flexible, and have an innovative approach to operational management; have the ability to lead and build the capabilities of a driven, bright, diverse team with the personal qualities of passion, humility, integrity, a positive attitude, and the ability to self-direct; be an excellent and clear communicator in both writing and speaking. Managing a “values-driven” organization will be highly prized.

Additional requirements:
Results—proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, including successful P&L management and the ability to balance the delivery of programs against the realities of a budget; problem solving, project management, and creative resourcefulness
Strategic Vision and Agility—ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly
Leadership and Organization—exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed
Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
General Management—broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, and marketing
Educational background—undergraduate degree required; MBA or similar advanced degree highly desired
Customer service experience, financial/budgeting strategy, and knowledge of retail business operations